Cancellation & Refund Policy & Terms

1. General Terms & Acceptance

By accessing and using ToolVorax (https://toolvorax.com), you agree to comply with and be bound by these terms[cite: 3]. If you do not agree with any part of these terms, please do not use our paid services or tokens[cite: 3]. You must be at least 18 years of age to purchase paid credits on this platform[cite: 3].

2. Secure Payment & Token Delivery Process

At ToolVorax (https://toolvorax.com), we provide free online utilities along with paid credit tokens for high-performance features such as Image to Text (AI OCR)[cite: 3].

All paid token purchases are processed securely through our official payment link followed by verification[cite: 3]:

1. Users contact the ToolVorax admin team via WhatsApp/Phone (+91 9834974661) or Email (support@toolvorax.com) to request a payment link[cite: 3].
2. The user receives our official secure payment link (e.g., https://razorpay.me/@toolvorax) where they can pay securely using multiple payment options including UPI, Credit/Debit Cards, Net Banking, or Wallets[cite: 4].
3. Upon successful payment, the user shares the transaction reference ID or screenshot with our support team. Once verified, a unique Access Token ID is manually issued to the user[cite: 3].

3. Strict No-Refund Policy

All payments made for Access Tokens or AI Credits are 100% Final and Non-Refundable under any circumstances[cite: 3].

• Once a payment is completed and a Token ID is generated/delivered to the user, no money will be refunded, reversed, or canceled[cite: 3].
• Access Tokens grant instant digital consumption rights and API processing power, making transactions non-returnable once issued[cite: 3].
• Users are requested to carefully evaluate their requirements and test free tier tools before making any payments[cite: 3].

4. Invalid Token & Code Replacement Support

While monetary refunds are strictly not provided, we guarantee working token delivery[cite: 3]:

• If a manually issued Token ID does not work due to a system glitch, contact our support team within 24 hours of receiving the code[cite: 3].
• After verifying the technical issue, our admin will issue a fresh working Token ID at zero extra cost[cite: 3].

5. Customer Grievance Redressal & Support Desk

For any payment discrepancies, token delivery delays, or technical support, customers can reach out to our support desk. We aim to respond within 3 to 5 business days[cite: 3]: